Client Onboarding Specialist - Trade Support & Partner Validation

Join ECPay as a Client Onboarding Specialist and play a pivotal role in ensuring seamless partner and retailer integration into our growing digital payment ecosystem. Based in the vibrant hub of Canggu, Bali, you will be the bridge between our business and our clients, ensuring a smooth and efficient onboarding process. This role is crucial for the success of our trade support and partner validation initiatives, and we are looking for a dedicated and detail-oriented professional to join our team.

In this role, you will be responsible for guiding partners and retailers through the onboarding process, ensuring they meet all the necessary requirements and standards. You will work closely with our sales and operations teams to ensure that our clients are well-integrated into our system, and that they have the support they need to succeed. This is an exciting opportunity to be part of a dynamic and innovative company, and to make a real impact on the digital payment landscape in Indonesia.

As a Client Onboarding Specialist, you will be working in a fast-paced environment, and you will need to be able to manage multiple tasks and priorities. You will be expected to have a strong understanding of digital payment systems and a keen eye for detail. If you are passionate about digital payments and have a desire to make a difference, then we want to hear from you.

📋 Tanggung Jawab Pekerjaan

• Guide partners and retailers through the onboarding process, ensuring they meet all requirements and standards.
• Work closely with sales and operations teams to ensure seamless integration of clients into our system.
• Provide excellent customer service and support to our clients throughout the onboarding process.
• Monitor and track the progress of onboarding processes, and identify and resolve any issues or bottlenecks.
• Ensure that all necessary documentation and compliance requirements are met.
• Provide regular updates and reports to management on the status of onboarding processes.
• Stay up-to-date with industry trends and best practices in digital payment systems.
• Collaborate with cross-functional teams to ensure the successful onboarding and integration of clients.

🎓 Kualifikasi & Syarat

• Bachelor's degree in Business Administration, Computer Science, or a related field.
• Minimum of 3 years of experience in client onboarding, sales, or a related role in the digital payment industry.
• Strong understanding of digital payment systems and technologies, such as APIs, payment gateways, and merchant services.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with clients.
• Strong organizational and time management skills, with the ability to manage multiple tasks and priorities.
• Detail-oriented and able to pay close attention to detail, ensuring all requirements and standards are met.
• Familiarity with CRM systems, such as Salesforce or HubSpot, is a plus.
• Ability to work in a fast-paced environment and meet tight deadlines.

🛠️ Keahlian

Lowongan Terkait